What is a “No Quibble” Guarantee?
What is a No Quibble guarantee?
Do we offer one?
Here at Bolt-On Industrial Trade Supplies, we stand by everything that we sell. So, if for some reason you’re not satisfied with any of our products, we’ll make it right! Whether it be replacing the product, issuing credit for your account or even offering a full refund.
Here at Bolt-on, we are nice people. That’s why we offer all customers who’ve bought products an unlimited satisfactory guarantee. That means you can return products bought from us, as long as they’re in the same condition you received them in or if the product is faulty, you will get a full refund or exchange. All you need is a valid receipt or your delivery note.
So if for any reason you are not satisfied with our products.. Here’s how we can help:
- Firstly, contact us and let us know what the issue is.
- We will help find an easy solution that you’ll be happy with, whether it be replacing your order free of charge, crediting your account so you can place a new order.
- If you aren’t happy with the replacement product or a crediting your account doesn’t satisfy you, we will refund 100% of your money.
There are exceptions (isn’t there always), but they’re covered on the rest of this page.
To be eligible for a No Quibble Return, your item must be returned and in the same condition that you received it in (including being in its original packaging) or due to product malfunction.
We said in our guarantee that we’re nice people, and that’s true, but we do keep an eye on returns. If customers are found to be abusing the generosity of our guarantee, we reserve the right to refuse returns from them. Fair is fair!!